IT Support for PC & MAC

From Teething Troubles To Total Trauma, we can HELP!

Life is full of difficulties, don't let your daily computer mishaps be one of them. Whether it’s hardware or software problems or you just need a bit of advice, give us a call.

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Remote Desktop Assistance

You're just a few clicks away!

Getting fast professional help couldn't be any easier. Simply download and run our secure remote desktop software and we'll have you up and running before you know it.

Remote Assistance

Security & Maintenance

Keeping your data safe is no easy matter!

We have taken the trouble to test the leading brands of security software, back-up solutions and encryption VPN services so you don't have to. Simply get in-touch and we can keep your systems safe.



Our goal is to make today’s complex technology simple to understand, simple to use and simple to manage. Whether you're a business or home user, we are here to help. Get in touch and we will arrange a site visit or link-up via our remote desktop service.

We offer the following services plus a whole lot more.

service 1

Internet Setup & Installation

Whether you have subscribed for ADSL, VDSL, fiber or Satellite, we can install and configure it to your requirements.

service 2

Support & Maintenance

Supporting all your IT needs within your home & office, hardware & software, Mac or PC, Ethernet & WIFI.

service 3

Parts & Materials

Supplying quality parts and materials to ensure your systems function to their optimal ability.

service 1

Systems Backup & Integration

Providing a seamless backup solution for all your home and office needs.

service 2

Data Recovery

Root level Data recovery from crashed & damaged systems.

service 3

Networking, IP/SIP Phone Solutions

Administration of network systems and servers, supplying & maintaining IP Phone solutions, Printers & Scanners.

service 1

Remote Desktop Support & Cloud Implementation

Providing secure and fast IT consultancy via remote assistance including 24/7 administration support to remote servers and surveillance systems. Setup of cloud storage for family file sharing.

service 2

Systems Security, Camera Surveillance & VPN Encryption Solutions

Removal of viruses, malware and Trojans. Implementation of leading security packages. Supplying & maintaining remote Camera surveillance, VPN systems to protect your identity and systems.

service 3

Research & Development of Systems, Documentation & Training

Specialise in developing bespoke solutions and providing documentation and training for all you needs.

Resources & Downloads

We are constantly researching for new software solutions to help secure, backup or maintain the ever changing world of technology. We have put together a collection of applications for both PC and MAC users that we would recommend.

Identity Cloaker

This is an ideal VPN package, supported across pretty much all OS systems. The software offers a secure VPN encryption while offering the flexibility to switch locations, allowing you to catch up on all your necessary surfing.
PlatformWindows, Mac, Android and Apple smart phones / Tablets

We have tried and tested may VPN packages and have found this one to withstand the test of time. The software offers flexibility but retains the security and encryption needed to keep your surfing secure. It works on Mac, PC, smart phones & tablets.....


This is a great online file transfer service. Free for up to 2GB of data. It allows you to upload and share files too large to email without the need to install additional applications such as iCloud, OneDrive etc.
PlatformWindows, Mac, Android and Apple smart phones / Tablets

This is one of those must-have sites, ideal for sharing family holiday videos and photos. There is no worry of compatibility or installation of additional software. All you need is a web browser and away you go.

Onyx System Optimiser

Onyx is a multifunction utility that you can use to verify the structure of the system files, to run miscellaneous maintenance and cleaning processes to optimise your Mac.
SPlatformMac OSX

Over time your Mac will become sluggish, crashing and issues with user permission. Onyx will check your hard drives integrity, reset your user permission and clear corrupt cached files which can result in boot failure and software crashes.

Webroot Security

Webroot SecureAnywhere® Internet Security Plus provides cloud-based protection from online threats for all your devices keeping you safe no matter how or where you connect. It scans faster, uses fewer system resources, and protects you in real time by instantly identifying and blocking new threats as soon as they appear.
PlatformWindows, Mac and Android

Choosing the correct security software for your system is a complete nightmare. I have found that Webroot offers the best balance of performance and cost. I always recommend Webroot over any other security package.

CCLEANER & Optimiser

Inject instant speed into your machine by removing the unnecessary files taking up room on your hard drive. Clear out errors and broken settings to improve stability. Boost your browser and help protect your privacy by securely erasing tracking cookies and history.

Ccleaner is a great Windows based tool to keep your internet browser running fast and cookie free so you can enjoy surfing that much more. It also comes with some simple system cleaners such as registry cleaner and optimiser which can make a big difference.

HandBreak - Audio & Video Converter

HandBrake is a tool for converting video from nearly any format to a selection of modern, widely supported codecs.
PlatformWindows, Mac & Linux

I use this app a lot. Often needing to convert my phone videos into mp4 or uploading films in alternate format to be able to view them on my smart equipment.

Malware Bytes

This is one of the best malware removers and real-time protection against reinfection of malware applications, web spiders and other unwanted Trojans. It can be installed across all OS platforms and comes with a variety of real-time protection tools to keep you safe.
PlatformWindows, Mac, Android and Apple smart phones / Tablets

I have been using Malware Bytes for a long time and is my go-to program to clean malware infected systems.

SyncBack Backup

SyncBackFree has been around since 2003. This world class backup program has undergone major upgrades since it started life as "SyncBack" freeware and now sports a superb array of options and features.

As a backup software, SyncBack has it all and is easy to use. For most people the free version is more than suitable, offering full and differential backups with a whole variety of scheduling options and file exclusions.

CarbonCopy Backup

Carbon Copy Cloner backups is not just an ordinary backup, it can also clone your entire boot system, giving you a bootable recovery drive. If you have had a system crash while working then this will get you back up and running in no time at all by simply booting from the backup drive.
PlatformMac OSX

Before Time Machine, there was Carbon Copy Cloner. This is the best backup / cloner software available for Mac systems. It offers everything you would expect and much much more.

  • project 1

    VPN Encryption / Security

    Keeping you hidden and safe...

  • project 2


    Web based large file transfer

  • project 3

    Onyx system Repair

    Repair and optimise your MAC

  • project 4

    Webroot Security

    Secure and reliable protection package

  • project 5


    System cleaner and optimiser

  • project 6


    The perfect video conversion program

  • project 7


    Complete realtime malware protection

  • project 8


    Easy to use differential backup package

  • project 9


    Copy & backup of all OSX systems

A little more about us!

From Teething Troubles To Total Trauma, We Can Help!

INFORTECH was established in 2006 and in no time at all we were supporting individuals and small businesses throughout Brittany and we are still going strong, now supporting clients across Europe. We have evolved our business over the years to support new technology as well as continuing support for older systems that are still in use. We are always here to support you and your needs, ready for the next challenge ahead :)

We understand that when technology doesn't work, it can be so frustrating which is why we are here. We are ready to help you with your needs regardless to it's complexity. Everything from simply connecting a printer or creating an email to setting up a network or creating real-time file sharing to multiple locations, We Can Help! So the next time you have a gremlin in your system or just have a quick question, give us a call.

team 1

Dale Franklin

Owner and Founder of INFORTECH Consultancy

Est 2006

You can also find me on the usual social media links below.

What Clients Have To Say!

We pride ourselves in doing our utmost best for every person & company we have the pleasure to work with and value their satisfaction as a job well done.

"Dale Franklin has been my ‘go to’ PC man since we arrived in Brittany 13 years ago - I have never been disappointed. Tenacious, timely, and good value for money."

client 1 Gordon R Client

"We have used Dale for many years, have always found him to be knowledgeable and competent. Some years ago, after we’d tried a few engineers who were unable to discover the problem, someone recommended Dale, who in no time was able to fix our computer, now won’t use anyone else."

client 2 Kerry G Client

"Dale has come to our rescue on a number of occasions and always comes through and is very reasonable too."

client 3 Tracey H Client

"Perfection is Achieved Not When There Is Nothing More to Add, But When There Is Nothing Left to Take Away"

Remote Desktop Assistance

Infortech can offer you the latest in remote administration software provided by "". This application is on the cutting edge of encryption and security using the most up to date P2P protocols. This ensures that the client is always protected, always has full control and always knows who is accessing their system every time it is used.

The "Splashtop SOS" package can only be activated by you the client, it doesn't install so there is zero risk of damaging your computer. Once you have downloaded the software and it is running on your computer, the application will issue you with a random 9 digit code that you have to verbally tell us over the phone which at this stage is only visible on your computer screen.
Once you have given us the authorisation code, we will be able to connect to your computer and do the repairs necessary. If at any point in the remote consultation you're not happy with what we have to do then simply ask us to stop or click disconnect.

We just wouldn't have it any other way.

sosSplashtop SOS

  • Let's get started
  • Click the download button based on your computer
  • If prompted, run or save this file to your system
  • Wait while the program downloads


  • Run "Splashtop.exe"
  • If you are having difficulty finding it, try looking in your downloads folder
  • Give the nine digit access code to us and we'll do the rest



  • Open "Splashtop.dmg"
  • Run the "Splashtop icon now visible on your desktop

  • Give the nine digit access code to us and we'll do the rest


Don't worry if this seems all overwhelming or you are not sure how to deal with downloads etc, we will help talk you through this process and get you up and running in no time. I know what some of you maybe thinking or have heard, remote access is dangerous and the software could leave you open to hackers and have your personal information stolen or even result in breaking your computer. We guarantee that no-one can gain access to your system without your supervision while using our remote desktop software.

To help protect yourself from unwanted remote attacks, simply follow these basic rules.
* NEVER accept cold calls from ANY unknown callers reporting that they have detected problems with your computer.
* If in doubt, get a second opinion.
* Don't allow any software to be installed without your authorisation.

Contact Us

Contact Us

We would love to hear from you so why not get in touch and we'll help get your systems sorted :)

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+33 2 98 71 14 91

+33 6 32 30 70 54

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